View
Larger Map)



TOLL-FREE PHONE: 1 800 296-2013

TOLL-FREE FAX: 1 800 833-1960



Phone Number : 713-339-4600

Fax Number : 713-339-4617



Email Info

Information : info@vidinc.com

Nationalsales: vidsales@vidinc.com

International & Spanish : David Serrano david@vidinc.com

rental: neil@vidinc.com

Service : vidservice@vidinc.com

Tape sales : mukta@vidinc.com

Gvt Sales : vidgvt@vidinc.com

webmaster: webmaster@vidinc.com

VID PRICE GUARANTEE

If we lower our price on merchandise within 30 days of your purchase date, we will make up the difference to you as a VID credit - good for your next purchase. Sorry no refunds on Price Guarantee. We will also match any nationally advertised price oon the same new, in-stock items/ offers from AUTHORIZED DEALERS FOR THAT BRAND, again, upto 30 days form your purchase date. Just show us the published price- and we'll match it - with the difference paid in VID credit. Vendor promotions excluded.

Due to vendor restrictions, some of our products on this site may be listed with manufacturer suggested retail price (MSRP) or the minimum advertised price (MAP) allowed by the manufacturer or the actual selling price is listed. Please call toll free 1-800-296-2013, to speak to a sales rep, for the lowest price, and options on how to make your purchase

All products on our website are subject to pricing and availability. Items listed on clearance are not always guaranteed to be available and in stock at time of purchase

Shipping and Tax and Insurance:
WE WILL ADD ANY ADDITIONAL SHIPPING & TAXES THAT MAY BE APPLICABLE TO YOUR INTERNET ORDER AT THE TIME WE SHIP THE ORDER TO YOU. YOUR ORDER TOTAL DOES NOT INCLUDE ANY APPLICABLE TAX OR ANY NECESSARY EXTRA APPLICABLE CHARGES.

On orders over $1000, we will add insurance at a rate of .6% of the total purchase amount to the shipping amount. This will help guard against damage to merchandise while in transit with courier UPS. An example, $3000 camcorder purchase will have $18 ($3000 x .006 = $18) added for UPS insurance.

SHIPPING ON ANY ITEM WEIGHING OVER 150 LBS WILL HAVE TO BE SHIPPED VIA FREIGHT LINE...PLEASE CALL 1-800-296-2013 FOR EXACT SHIPPING AMOUNT

Note:
All pictures on website are representative of product from manufacturer, it is at the sole discretion of the manufacturer if a change is made to either the packaging or labels

Clearance Items:
30 Day Warranty unless otherwise stated on CLEARANCE items
No Returns or Refunds on CLEARANCE items
All Sales are FINAL on CLEARANCE items


Return & Exchange:

If for whatever reason you are dissatisfied with your purchase, you can return it to Visual Interactive Dynamics (VID Inc) within 10 days of receiving the item(s). We will exchange it for another item or give you a refund for the full amount of the original purchase price excluding shipping charges and restocking fees (to be determined by VID upon inspection of returned goods but no less than 15%). All returned or exchanged items must be in new condition, unregistered, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories. Claims for damaged/missing items must be received within two business days of receipt of merchandise.

No returns on:
Printers once ink cartridges are installed, TVs, TV combination units, monitors 37" and larger, Special Order merchandise, Clearance Items, and all consumables (including but not limited to: recordable media, film, digital memory, tapes, batteries, bulbs, CD/DVDs, etc.)

Rules & Policies:
No returns will be accepted without an RMA # Call 800-296-2013 or 713-339-4600. Items with timers must show <120 min use. Defective items may be repaired or exchanged at our discretion for the same or manufacturer's equivalent model only. Not responsible for personal data or items left in returned merchandise. If any of the above conditions are not met, VID reserves the right to refuse the return at our sole discretion. Please inspect your purchase carefully. Claims for damaged / missing items must be received within two (2) business days of receipt of merchandise. Refunds on returned items which were paid for by credit card will only be made by crediting the account charged for the purchase. Refunds on returned items which were paid for by check will only be made by check after a 10-day waiting period. Rebate information is provided for informational purposes only and does not promise or imply eligibility to receive the rebate.

How to Contact Customer Service

Online:
vidsales@vidinc.com

By Phone:
800-296-2013
713-339-4600

By Fax:
800-833-1960
713-339-4617